Hamilton By Design – Quality Policy
1. Purpose
Hamilton By Design is committed to delivering high-quality engineering services that meet client requirements, applicable standards, and regulatory obligations.
Our Quality Policy ensures that all work is performed with technical integrity, accuracy, accountability, and consistency, supporting safe, reliable, and fit-for-purpose outcomes across all projects.
2. Our Commitment to Quality
Hamilton By Design is committed to:
- Delivering engineering solutions that are accurate, defensible, and fit for purpose
- Applying sound engineering judgement, not blind replication
- Meeting or exceeding client, regulatory, and contractual requirements
- Continually improving our systems, processes, and services
- Maintaining professional integrity and accountability in all work undertaken
3. Scope
This policy applies to all activities undertaken by Hamilton By Design, including:
- Mechanical engineering and design
- Engineering-grade LiDAR and 3D laser scanning
- 3D CAD modelling and drafting
- Structural and mechanical analysis
- Fabrication-ready documentation
- Engineering support for construction, mining, manufacturing, and industrial assets
The policy applies to employees, directors, contractors, and consultants working on behalf of Hamilton By Design.
4. Quality Objectives
Hamilton By Design achieves quality outcomes by:
- Understanding client requirements and project objectives before commencing work
- Defining scope, assumptions, and limitations clearly
- Applying appropriate standards, codes, and best-practice engineering methods
- Ensuring drawings, models, and deliverables are checked and reviewed
- Delivering documentation suitable for construction, fabrication, and site use
- Maintaining traceability of design decisions and changes
5. Engineering-Led Quality Approach
Quality at Hamilton By Design is underpinned by an engineering-led workflow, including:
- Engineering-grade data capture suitable for downstream design and fabrication
- Design intent based on function, safety, and service life—not just geometry
- Integration of scanning, modelling, analysis, and documentation under single-source accountability
- Professional judgement informed by experience, standards, and site conditions
6. Continuous Improvement
Hamilton By Design is committed to continuous improvement through:
- Regular review of processes and project outcomes
- Learning from lessons identified during project delivery
- Incorporating client feedback
- Updating systems to reflect industry best practice and technological advancements
Opportunities for improvement are actively encouraged and supported.
7. Compliance and Standards
Hamilton By Design will:
- Comply with applicable Australian Standards, codes, and legislation
- Align quality processes with ISO 9001 quality management principles
- Meet client-specific quality and documentation requirements
- Ensure records are maintained to demonstrate compliance and traceability
8. Roles and Responsibilities
Management
Management is responsible for:
- Establishing and maintaining this Quality Policy
- Providing resources to support quality outcomes
- Promoting a culture of accountability and continuous improvement
Workers and Contractors
All workers are responsible for:
- Performing work in accordance with agreed procedures and standards
- Identifying and reporting quality issues or risks
- Taking ownership of the quality of their work
9. Review of Policy
This Quality Policy will be reviewed periodically to ensure it remains current, effective, and aligned with:
- Business objectives
- Client expectations
- Legislative and industry requirements
10. Quality Commitment Statement
Hamilton By Design is committed to delivering engineering services you can rely on—accurate, accountable, and fit for purpose—every time.
Approved by:
Hamilton By Design Management
Effective Date: 06/12/2006